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Privacy Policy

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1. Introduction

Direct Windscreens (“we”, “us”, “our”) is committed to protecting your privacy in full compliance with UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our website or enquire about our services.
 

2. Data Controller

Direct Windscreens
3–4 Whitting Valley Road, Old Whittington, Chesterfield, Derbyshire, S41 9EY
Phone: 01246 456642 · Email: directwindscreens01@gmail.com
Established in 1990, offering 24/7 emergency service, mobile and workshop solutions
 

3. Personal Data We Collect

  • Form submissions: name, phone, email, vehicle and service details (quotes, bookings)

  • Communications: information shared via phone or email

  • Website analytics: IP address, browser/device information, pages visited, session duration collected via essential and performance cookies

  • Cookies: essential for navigation/forms, performance cookies for anonymised analytics; no advertising or profiling cookies used
    direct-windscreens.net

4. How We Use Your Data

We use your data to:

  • Provide quotes, arrange windscreen repairs, replacements, tinting, re-sealing, and stone chip repairs for private and commercial fleets

  • Confirm appointments and send follow-ups

  • Enhance our website and services through anonymised analytics

  • Maintain legal, warranty, and financial records

5. Legal Basis for Processing

  • Contractual necessity: to fulfil your service bookings

  • Legitimate interests: to run, develop, and optimise our business and site

  • Consent: if you opt-in to receive follow-up communications

  • Legal obligation: for statutory record-keeping (e.g., warranty, accounting)

6. Data Sharing

We do not sell or rent personal data. We may share data with:

  • Service providers (e.g., hosting, email, analytics platforms) acting as processors

  • Legal or regulatory authorities, where required by law

7. Cookies & Tracking

  • Essential cookies: support site forms and navigation

  • Performance cookies (e.g., Google Analytics): anonymous usage tracking
    No advertising or profiling cookies are employed

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Usage logs: session data deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you can:

  • Access, correct, delete, restrict or port your personal data

  • Withdraw consent or object to processing
    Contact us via phone or email to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We employ SSL encryption, secure hosting, role-based access and staff training. While effective measures are taken, no system is wholly immune to risk.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers are made.

12. Policy Updates

We may update this policy periodically. The Effective Date above will reflect any changes. Continued use of our website indicates acceptance.

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